Delivery, Payment Terms & Conditions

Standard Lead Time

Ex-stock branded products are typically dispatched within 5-7 working days upon receipt of the signed proof and cleared payment, subject to stock availability. Production lead times may vary based on workload, and while we make every effort to meet estimated timeframes, unforeseen delays beyond our control may occur. All quoted lead times are ex-stock and do not include transit time. For the most up-to-date production lead times, please refer to our website.

Unprinted ex-stock orders are generally dispatched within 48 hours of order acceptance, provided stock is available and payment has been received.

Lead times for indent orders vary by item and typically range from 15 to 35 working days via air freight. These timeframes are subject to external factors beyond our control; therefore, all quoted lead times are approximate and may change without prior notice.

Delivery Charge for Unbranded & Branded Promotional Products

A flat $18 freight charge per delivery location applies to all orders, calculated per product SKU. This charge does not apply to Bizpromo-exclusive products, which include calendars, magnetic notepads, and print items.

Unless otherwise agreed, all orders are shipped via a 48-hour courier service with a reputable freight provider of our choice. Overnight freight is available at an additional cost. If a specific delivery date is requested and overnight freight is required to meet the deadline, the extra cost will be added to your order.

Split Deliveries

• A $18 freight charge applies per additional delivery location.

Delivery Charges for Bizpromo-exclusive products, Calendars & Magnetic Notepads

• Auckland: $14 + GST per order
• North Island: $22 + GST per carton
• South Island: $26 + GST per carton

Payment Terms & Conditions

1. General Terms
This quotation is issued by Bizpromo Limited and is valid for [30] days from the date of issuance unless stated otherwise. Acceptance constitutes agreement to the outlined terms.

2. Pricing & Payment

2.1. Pricing

1. All prices are quoted in NZD (New Zealand Dollars) and are exclusive of taxes (e.g., GST), unless otherwise stated.
2. The quoted price includes only the services and products outlined in the agreement.
3. Any additional costs or changes to the scope of work will be communicated and may result in updated pricing.

2.2. Full Payment Requirement

1. Full payment is required upon order confirmation unless alternative arrangements have been formally approved by Bizpromo Limited.
2. Payment must be made in advance to secure the order and initiate the provision of goods or services.
3. If payment is not received in full, Bizpromo Limited reserves the right to cancel or delay the order.

2.3. Payment Deadline

1. Payment is due by the due date stated on the invoice.
2. Invoices are typically due 30 days from the invoice date, unless otherwise specified in the agreement.
3. If no due date is specified, payment is due 30 days from the invoice date.
4. Late payments are subject to additional charges as described below.

2.4. Late Payment Fee

1. A 3% monthly late fee will be applied to any outstanding balance.
2. The late fee will be calculated from the original due date until the balance is fully paid.
3. Bizpromo Limited reserves the right to suspend services or delay deliveries until the payment is received in full.
4. Any delays in production or delivery due to non-payment will be at the client’s risk.

2.5. Pricing Adjustments for Late Payments

1. If goods are supplied at a promotional price and payment is not received by the due date, Bizpromo Limited reserves the right to revert to the standard list price for the supplied product.
2. The adjustment will be based on the difference between the promotional price and the standard price at the time the payment is made.
3. The client will be invoiced for the price difference and payment will be due immediately.

2.6. Outstanding Payment Collection

1. If payment is not received after three reminders, Bizpromo Limited reserves the right to involve a collection agency or take legal action to recover the outstanding balance.
2. The client will be responsible for any additional costs incurred, including collection fees, legal fees, and other related expenses.
3. Interest charges and any collection or legal fees will be added to the total outstanding balance.

2.7. Payment Default

1. A payment is considered in default if it is not received within 20 days after the original due date.
2. If payment is in default, Bizpromo Limited reserves the right to terminate or suspend all services and deliveries.
3. The client will be notified of the default status, and further actions, including legal proceedings or involving a collection agency, may follow.

2.8. Notification of Overdue Payments

1. Bizpromo Limited will notify the client in writing (via email or post) when a payment is overdue.
2. The notification will include the outstanding balance and specify the actions that will be taken if payment is not received within 30 days.
3. After 45 days, further action, including late fees and potential suspension of services, will be pursued.

2.9. Enforcement of Payment Terms

1. Bizpromo Limited reserves the right to enforce these payment terms at any time, including pursuing payment for any outstanding amounts.
2. This may include additional charges such as interest, late fees, and legal costs as specified in these terms.
3. Bizpromo may suspend or refuse service until payment obligations are met.

2.10. Payment Methods

1. Payments can be made by the following methods:
   • Bank Transfer: Bizpromo Limited / ASB Bank / 12-3119-0205787-00)
   • Credit Card & Paypal
   • Any other method agreed upon by Bizpromo Limited
2. Payment instructions, including bank account details, will be provided on the invoice.
3. The client is responsible for any transaction fees associated with their chosen payment method.

2.11. Currency Exchange & Foreign Payments

1. If the client is based outside of New Zealand, and the payment is made in a foreign currency, the client is responsible for ensuring the correct amount in NZD is received, taking into account any currency conversion fees.
2. The client must also cover any foreign transaction fees imposed by their bank or payment provider.

2.12. Refund Policy

1. All payments made are non-refundable, except in cases where Bizpromo Limited is unable to fulfill the agreed-upon services or products as outlined in the contract.
2. Any requests for refunds must be made in writing and will be reviewed on a case-by-case basis.

2.13. Invoice Disputes

1. If the client disputes any part of the invoice, the client must notify Bizpromo Limited in writing within 10 days of receiving the invoice.
2. During the review period, the disputed amount will not be subject to late fees or collection actions, provided that the client is actively working with Bizpromo to resolve the issue.
3. After 10 days, Bizpromo Limited will consider the invoice as accepted and due for payment.

2.14. Payment Plan Options

1. Payment plans may be available for large orders or projects, subject to prior approval by Bizpromo Limited.
2. The client will be required to adhere to the agreed payment schedule.
3. If the client fails to adhere to the agreed schedule, penalties, including interest and late fees, will be applied.

3. Scope of Work
This quotation outlines the specific services/products to be provided. Any changes or additional requests may result in a revised quotation and/or additional charges.

4. Delivery & Completion
Estimated delivery dates are provided in good faith and may change due to unforeseen circumstances. Delays caused by the client, such as failure to provide necessary information or approval, may affect timelines.

5. Taxes & Additional Fees
Applicable taxes, including GST and other government-imposed fees, will be added to the final invoice.

6. Cancellation & Refunds
Cancellation requests must be made in writing via email. Deposits or advance payments may be non-refundable, depending on the project's progress. Custom or branded orders are non-refundable once production has commenced.

7. Liability & Warranty
Bizpromo Limited is not liable for any indirect or consequential losses arising from the use of our products or services. Any defects or issues must be reported within [30] days of receipt for resolution.

8. Intellectual Property Rights
All intellectual property rights related to artwork, designs, and logos remain the property of Bizpromo Limited until full payment is received. Upon full payment, the client may use the delivered designs as agreed. Any modifications or distribution must be approved by Bizpromo. Bizpromo retains the right to use non-branded designs for promotional purposes unless otherwise agreed.

9. Force Majeure
Bizpromo Limited is not liable for any failure or delay in performance due to causes beyond its control, including natural disasters, labor disputes, or government actions.

10. Confidentiality
Both parties agree to keep all confidential information confidential and not disclose it to third parties without prior written consent, except as required by law.

11. Marketing Use
Bizpromo reserves the right to use the client’s name, logo, or a description of the work completed in marketing materials unless the client explicitly requests otherwise in writing.

12. Additional Costs or Charges
Any additional costs incurred during the execution of the project that were not initially included in the quotation will be communicated to the client in advance and must be approved before proceeding.

13. Insurance
Bizpromo Limited holds adequate insurance for potential damages during the provision of services. The client may also need to obtain specific insurance depending on the nature of the services or goods provided.

14. Third-Party Services
Bizpromo may use third-party vendors or subcontractors. Bizpromo is not liable for delays or issues arising from third-party performance.

15. Termination of Agreement
Either party may terminate this agreement with written notice if the other party fails to perform its obligations or in the case of insolvency or bankruptcy.

16. Governing Law and Jurisdiction
This agreement will be governed by the laws of [New Zealand]. Any disputes will be subject to the exclusive jurisdiction of the courts of [Auckland].

17. Amendments
Bizpromo reserves the right to amend or modify these terms and conditions at any time. Any changes will be communicated to the client.

18. Severability
If any provision is deemed invalid or unenforceable, the remainder of the agreement will remain in full force.

19. Assignment
The client may not assign or transfer its rights or obligations under this agreement to any third party without prior written consent from Bizpromo.

20. Entire Agreement
This agreement, including any supplementary documents, constitutes the entire agreement between the parties and supersedes all prior communications, representations, or agreements.

21. Privacy & Data Protection
Both parties agree to comply with relevant data protection laws and regulations to ensure any personal or confidential information exchanged during the course of the agreement is handled appropriately.

Faulty Products

Claims for faulty goods must be made in writing within 30 days from the invoice date. Faulty products will be replaced free of charge. Refunds or credits for faulty goods will be issued at our discretion.

Please note that many of our products are cost-effective promotional items and may have minor imperfections that do not affect functionality. Such imperfections should be accepted when purchasing these items and will not be considered faulty.

Damaged, Lost, or Delayed Deliveries

Bizpromo is not liable for goods damaged, lost, or delayed during transit. Goods are transported under the carrier’s terms and conditions. Any claims for damage, loss, or delay must be made directly with the carrier.

If any issues arise, please notify us, and we will assist in resolving the matter. Should you need carrier contact details, we will provide them upon request.

Returns

Unprinted stock in saleable condition may be returned within 7 days of the invoice date, subject to prior arrangement. A 15% restocking fee (inclusive of GST) will apply.

Our determination of whether stock is in good saleable condition is final. Please note that freight charges from the original invoice are non-refundable.